Terms of Service

Effective Date: July 1, 2026

Welcome to Caramel Queen Lashes. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

2. Products & Availability

We make every effort to display our products accurately. However, colors and product appearance may vary depending on your screen or device.

All products are subject to availability. We reserve the right to discontinue, limit quantities, or modify products and pricing at any time without notice.

3. Orders

After you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Suspected fraud or unauthorized activity
• Pricing or inventory errors
• Violation of these Terms
• Orders that cannot be fulfilled

If your order is canceled after payment has been processed and the order has not been shipped, you will receive a full refund to your original payment method.

4. Pricing & Payments

All prices are listed in U.S. Dollars (USD).

We accept payment through the payment methods available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Applicable sales tax will be calculated at checkout where required by law.

5. Shipping

Orders are processed within the estimated processing time displayed on our website. Shipping times are estimates and are not guaranteed.

Once an order has been shipped, we are not responsible for shipping delays caused by the carrier, weather, customs, or other events beyond our control, including but not limited to damage.

Customers are responsible for providing the correct shipping address. We are not responsible for orders delivered to an incorrect address entered by the customer.

If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the shipping carrier. We are not responsible for lost or stolen packages after confirmed delivery.

6. No Refunds, Returns & Exchanges

Due to the hygienic nature of eyelashes and cosmetic products, all sales are final.

We do not accept returns, exchanges, or provide refunds for any purchased products.

If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product front and back
• Photos of the shipping packaging

Approved claims may be eligible for a replacement or another appropriate resolution at our discretion.

7. Promotional Codes & Discounts

Promotional codes cannot be combined unless otherwise stated.

We reserve the right to modify or cancel promotions at any time.

Discounts have no cash value and cannot be applied to previous purchases.

8. Product Use

Our products are intended for cosmetic use only.

Customers should carefully read all instructions before use.

We recommend performing a patch test before using any cosmetic product.

Discontinue use immediately if irritation or an allergic reaction occurs. Consult a healthcare professional if symptoms persist.

9. Intellectual Property

All content on this website, including logos, branding, graphics, product photography, product descriptions, videos, and website design, is the exclusive property of Caramel Queen Lashes and may not be copied, reproduced, distributed, or used without written permission.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with the operation or security of the website.
• Submit false or misleading information.
• Violate the intellectual property rights of Caramel Queen Lashes or others.

11. Limitation of Liability

To the fullest extent permitted by law, Caramel Queen Lashes shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Disclaimer

Our products are intended for cosmetic purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Individual results may vary.

13. Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to its conflict of law principles.

15. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes become effective immediately upon posting to our website.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Caramel Queen Lashes
Email: support@VitalityClientSolutions.com
Website: www.CaramelQueenLashes.com